Noticeboard

We have recently upgraded our phone lines. We are still experiencing some difficulties. We apologise for any inconvenience this may be causing. We are working hard to resolve these issues. Thank you for your patience. 

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

Your GP practice is open and if you need to see a GP, please telephone us on 01702 339865. Appointments to see the GP are by invitation only following a telephone triage consultation. You can also call NHS 111. Please do not come to the Surgery unless you have an appointment. If you are asked to come to the Surgery for a face-to-face appointment, please remember to wear a face covering. Thank you.

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 15th July 2020. Electronic prescriptions help save the NHS money. You will receive your prescriptions in the same way as you do now. Read more about EPS on the NHS website.

From Monday 15th June 2020, patients who are attending the surgery will require to wear a face mask. We would ask that you ensure you have your own mask before entering the surgery, as we are unable to provide face masks to our patients 

Local NHS changes to how we prescribe over the counter medications for short term illness and minor ailments: please ask your local pharmacist before making an appointment; buy over-the-counter medicines for minor problems and don't forget you can call NHS 111 for health advice 24 hours a day.

We have a new Patient Participation Group area in the waiting room. Please have a look at the information and fill in the form if you would like to join the group or you can submit the website form or speak to reception to show your interest the PPG. You will recieve details about meetings, talks and other news from your PPG.

To use Electronic Prescribing (EPS), you need to nominate your chosen Pharmacy to allow us to send your prescriptions electronically. You can nominate your pharmacy to us or via the pharmacy of your choice. Please speak to your local Pharmacist or speak to Reception.

Easter is just around the corner and the Practice will be closed on Good Friday and Easter Monday.  Please ensure you have enough medication to last you through the bank holiday period by making your repeat requests in advance

Chaperone Policy

West Road Surgery Chaperone Policy 


This policy – adapted from the generic PCT/LMC guidance and has been seen and read by all senior clinicians at this practice.


INTRODUCTION


This policy is designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations.


 


GUIDELINES


Clinicians (male and female) should consider whether an intimate or personal examination of the patient (either male or female) is justified, or whether the nature of the consultation poses a risk of misunderstanding. 


The clinician should give the patient a clear explanation of what the examination will involve and the reason why it is necessary.


Always adopt a professional and considerate manner - be careful with humour as a way of relaxing a nervous situation as it can easily be misinterpreted.


Always ensure that the patient is provided with adequate privacy to undress and dress.


Ensure that a suitable sign is clearly on display in the waiting areas and each consulting or treatment room offering the chaperone service if required.


This should remove the potential for misunderstanding.   However, there will still be times when either the clinician, or the patient, feels uncomfortable, and it would be appropriate to consider using a chaperone. (This may occur even if the patient and the clinician are both of the same gender)


The offer of a chaperone should be recorded in the clinical notes.  If the patient declines the offer of a chaperone this must also be recorded in the clinical notes  


Patients who request a chaperone should never be examined without a chaperone being present. If necessary, where a chaperone is not available, the consultation / examination should be rearranged for a mutually convenient time when a chaperone can be present.  Equally, if the GP wants a chaperone to be present and the patient doesn’t the GP should try and encourage the patient to agree to a chaperone being present or make arrangements for the patient to see a different doctor.  Where this is not possible the final arrangements should be clearly recorded in the notes


Complaints and claims have not been limited to male doctors with female patients - there are many examples of alleged homosexual assault by female and male doctors. Consideration should also be given to the possibility of a malicious accusation by a patient


 


WHO CAN ACT AS A CHAPERONE?


A variety of people can act as a chaperone in the practice. Where possible, it is strongly recommended that chaperones should be clinical staff familiar with procedural aspects of personal examination. Where suitable clinical staff members are not available the examination should be deferred.


Where the practice determines that non-clinical staff will act in this capacity the patient must agree to the presence of a non-clinician in the examination, and be at ease with this. The staff member should be trained in the procedural aspects of personal examinations, comfortable in acting in the role of chaperone, and be confident in the scope and extent of their role. They will have received instruction on where to stand and what to watch and instructions to that effect will be laid down in writing by the practice. 


 



 
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